Tubbo Hire Terms

These terms apply when you book moving tubs from Tubbo (“we”, “us”). By ticking the box and paying at checkout, you agree to them.

1. Your booking

• Your booking is confirmed once your payment goes through.

• The price covers your tubs for the rental period you chose, plus delivery and pickup to the suburbs you entered.

2. Your saved card

• When you pay, your card is saved securely by our payment provider, Stripe. Tubbo never sees or stores your full card number.

• You authorise us to charge that card, without asking each time, only for the charges in these terms: extra weeks (section 4), missing or damaged tubs (section 6) and the late-cancellation fee (section 3).

• We’ll email you a receipt for every charge. If a charge doesn’t go through, we’ll contact you to arrange payment.

3. Cancelling

• Cancel before 5pm the day before your delivery day and we’ll refund you in full.

• Cancel after 5pm the day before delivery and we’ll keep $45, our minimum transport fee, and refund the rest.

• Once your tubs have been delivered, the hire isn’t refundable.

• To cancel, contact us. Refunds go back to the card you paid with and can take 5–10 business days to appear.

4. Keeping the tubs longer

• Your tubs need to be ready for collection on your booked pickup day.

• If you need them longer, let us know before your pickup day. Extensions are in full weeks.

• If your tubs aren’t ready when we come to collect, your hire automatically extends by one week and we charge your saved card for it. We’ll arrange a new pickup time with you.

• Extra weeks cost $2 per tub, per week: 20 tubs $40, 40 tubs $80, 75 tubs $150, 100 tubs $200. Extra tubs add $2 each per week.

5. Finishing early

• We’re happy to collect your tubs before your pickup day. Just let us know.

• Unused days aren’t refunded.

6. Missing or damaged tubs

• The tubs stay our property. Please return every tub and lid empty.

• Normal wear and tear is fine.

• Any tub that’s missing, or damaged beyond normal wear and tear, costs $30 to replace. We’ll tell you which tubs and why, then charge your saved card.

7. Delivery and pickup

• We deliver and collect in the window you chose when booking.

• You don’t need to be home. We can leave the tubs at your door and collect them from there.

8. Your rights

Nothing in these terms limits your rights under the Australian Consumer Law. If we can’t deliver or collect as booked because of something on our side, we’ll make it right, including a refund where you’re entitled to one.

9. Questions

Get in touch through our contact page.